This URL allows users to start a remote session directly from their browser.

10/30/2024

List existing Devices GoTo Resolve API

This API allows developers to list existing devices.

10/29/2024

GoTo Resolve Alerts API

Adding a new GoTo Resolve Alerts API, which allows users to set up notification subscriptions for Resolve Alerts.

10/16/2024

Fax API now has the optional preferredResolution parameter for sending out a fax

Defines the maximum resolution offered in the fax negotiation (defaults to SUPERFINE). This option lets you adjust the maximum quality of the fax output. The actual resolution of the sent fax will also depend on the recipient’s maximum resolution capabilities. Increasing the image resolution increases the file size and the processing time. Decreasing the image resolution reduces the file size.
Available options are:

STANDARD (204×98 dpi)—Use this when faxing most documents.
FINE (204×196 dpi)—Use this when faxing documents with small prints.
SUPERFINE (204×391 dpi)—Use this when faxing documents with fine details.

10/01/2024

Add new Tenants GoTo Resolve API

This API allows developers to add a new tenant for given company or list existing tenants.

08/15/2024

Get SMS registrations API

The API provides status checks for brand and campaign during the 10DLC registration process provided by the Campaign Registry. It allows developers to monitor and retrieve the compliance status for their campaigns.

08/01/2024

Session API Invitation Endpoints

Added two new invitation endpoints for GoTo Resolve:

/invite/email for email based invitations
/invite/sms for SMS based invitations.

08/01/2024

Updating Custom fields for GetRegistrant and GetRegistrants APIs

GoToTraining

We have updated the custom fields as part of GetRegistrant and GetRegistrants APIs for GoTo Training.

07/30/2024

Custom fields for GetRegistrant API

GoToTraining

We have added support for custom fields as part of GetRegistrant and GetRegistrants APIs for GoTo Training.

07/22/2024

Flags on Call Events Report

The Call Events Report API now includes additional AI analysis data for calls (if the AI Optimization add-on is enabled), it includes topic flag keywords and phrases detected during a call.

07/08/2024

Call Events Report

The /subcriptions endpoints now expose a new subscription callback type called REPORT_SUMMARY that offers the following improvements over the previous LEGACY callback:

Identical payload schema to the /report-summaries item schema for API data consistency.
Synchronization with AI analysis data (if the AI Optimization add-on is enabled) to ensure subscription callbacks include post-call AI analysis.

This new callback type is meant to replace the previous LEGACY version. Clients who wish to opt-in to this new format will need to explicitly specify it in the /subscriptions endpoints parameters.

07/03/2024

Call Events Report

In scenarios where the call is transferred to a ring group, the destination object will also contain information about the ring group.

06/07/2024

Get Device

The GET Device endpoint has been updated to return the device operational status.

06/05/2024

Call Events - Subscriptions on Lines

In the latest update, we have introduced a feature that allows you to subscribe to all call-events associated with a specific line. To use this feature, include the lineId in your request as documented. This will allow you to receive updates for all call-events related to the specified line.

04/30/2024

Call Events Report Beta

As the Call Events Report Beta phase concludes, access to detailed reports now requires one of the following active licenses: Any Contact Center license, GoTo Admin Advanced Reporting Add-on, or GoTo Connect Attendant Console Add-on (limited to querying conversation details over the past 24 hours).

04/25/2024

Live Lens Reporting API

Adding a new Live Lens Reporting GraphQL API, which allows users to query sessions.

04/16/2024

Filter Phone Numbers by Extension

The phone number API has been improved to allow filtering for phone numbers by extension via the targetExtensionId parameter.

04/16/2024

Create Virtual Fax API

You can now create a virtual fax machine. Virtual fax machines are used to send and receive faxes via the Fax API.

04/12/2024

Get Extensions

The API has been improved to allow listing the extensions of an account filtered by extension type.

04/08/2024

AI Analysis of calls on the Call Events Report API

The Call Events Report API now provides an AI analysis of calls that holds insightful information such as: a call summary, list of topics discussed on the call, and overall sentiment. This is only available for customers with Contact Center license and AI Optimization add-on enabled.

04/04/2024

Create an Account Subscription via the Voicemail API

You can now create an account subscription for the user. This API allows a super admin to receive notifications for all voicemailboxes of the account after subscribing.

03/28/2024

Add Caller Outcome to the Call Events Report API

You can now get the outcome of a call from the caller perspective in the call events report API.

03/11/2024

Add initiator ID to the Call Events API

We added the initiator ID to the call events payload. This is the identifier of the initiator that triggered the creation of the conversation space.

02/14/2024

New endpoint in the Fax API

A new endpoint has been added to update all faxes in virtual fax machines the user has access to.

02/13/2024

Update Properties of Multiple Voicemails

We added a new endpoint to update voicemail properties in batches.

02/13/2024

Delete Multiple Voicemails.

We added a new endpoint to delete multiple voicemails.

02/13/2024

Request Voicemails Transcription

We added a new endpoint to get the transcription for all provided voicemail IDs.

02/07/2024

Get All Phone Number Orders

We added a new endpoint to obtain the complete history of the phone number orders.

02/05/2024

Removal of /reports endpoint in GoToConnect API Call Events Report

We have removed the deprecated /reports endpoint. Please use the /report-summaries endpoint instead.

01/23/2024

Phone Number Porting Status

We added a new field in the phone number API to define if the phone number is currently being ported or not.

12/19/2023

New endpoints in the Messaging API

New endpoints have been added to support the management of organization-wide subscription channels.

12/14/2023

New Voicemail Notification Type

A new voicemail notification event type is now supported. API clients can receive a TRANSCRIPTION_COMPLETED event when the transcription is completed successfully or in error.

12/06/2023

Call Events Report Summaries API

Use this new API to list the report summaries of your calls. This API replaces the previous list reports API.

12/05/2023

Cancel Fax API

You can use this API to cancel faxes that were previously sent.

11/28/2023

Set Caller ID for Outbound Calls via Click-to-Call API

You can now set a caller ID for outbound calls via the click-to-call API with the new phoneNumberId parameter.

11/21/2023

Update in Web Calls API

Couple of new APIs were added in the Web Calls API to replace the deprecated ones.

11/13/2023

New voicemail interaction event in Call Events

A new voicemail interaction event is published from call events.

11/06/2023

Log a User into a Specific Call Queue

We added a new API to log in a user to a call queue.

10/30/2023

Get Users Logged into a Call Queue

We added a new API to get users logged in for a call queue.

10/24/2023

New Parameters in the Fax API

The API has been improved to allow set a contentDisposition or a filename on a GET fax request.

10/17/2023

Get Call Queues

A new endpoint has been added to list the call queues for an account.

10/10/2023

Pagination Support for Get Registrants API

We have added pagination support for G2W V2 GET Registrants API.

10/10/2023

Improvement to Update a Specific Extension API

The API has been improved to allow updating the “extensionRegion” and “language“.

09/27/2023

Deprecation in Web Calls API

Session operations are now deprecated. Have a look at the calls operations instead.

09/05/2023

Update Shared Voicemail

You can now update shared voicemails.

08/30/2023

Get Phone Numbers Permissions

You can now get a list of users assigned to a given phone number and their texting permissions, like enable SMS.

08/28/2023

Get Shared Voicemail

You can now get the details about a specific shared voicemail.

08/15/2023

Create Shared Voicemail

You can now create shared voicemails.

08/10/2023

List My Lines/List the Lines of a Specific User

The following APIs have been improved to return the assigned “region” on the line set as primary to a user.

07/31/2023

Update Device Buttons Configuration for a Specific Device

You can now update the buttons configuration for a specific device.

07/27/2023

Call Events Report API

We have added call recording pauses to the Call Events Report payload.

07/21/2023

New endpoint in the Call Control API

You can now end an ongoing call leg.

07/20/2023

Update Voicemail Settings for a Specific Extension

You can now update the voicemail configuration settings for a specific extension.

07/17/2023

Get device buttons configuration for a specific device

You can now get the buttons configuration for a specific device.

06/30/2023

Update find-me/follow-me ring steps for a specific extension

You can now update the find me/follow me ring steps for a specific extension.

06/29/2023

Improvement to Create an Extension

The API has been improved to allow passing the `omitFromAutoAttendants` and `sharedAppearance` fields on the extension creation.

06/22/2023

Improvement to Update a Specific Phone Number API

The API has been improved to allow updating the “billingGroupId”.

06/21/2023

Update find-me/follow-me for a specific extension

You can now update the find me/follow me for a specific extension.

06/19/2023

Get find-me/follow-me for a specific extension

You can now get the find me/follow me for a specific extension.

06/15/2023

Added PDF guides for GoToMyPC, Rescue, and Central.

We have added PDF guides for GoToMyPC, Rescue, and Central.

06/13/2023

Get Device

You can now get the details about a specific device.

06/12/2023

Improvement to Update a Specific Extension API

The API has been improved to allow updating the “sharedAppearance” and “omitFromAutoAttendants” feature flags.

06/05/2023

Improvement to Get a Specific Phone Number API

The API has been improved to return the “sms enabled” feature flag.

05/30/2023

Remove Device Assignment from a Location

You can now remove an assigned device from a specific location.

05/30/2023

Remove User Assignment from a Location

You can now remove an assigned user from a specific location.

05/19/2023

Assign Users to a Secondary Extension

Update Extension API has been improved to allow integrators to assign users to a secondary extension.

05/16/2023

Assign Device to a Location

You can now assign a device to a location.

05/10/2023

Assign User to a Primary Extension

Update Extension API has been improved to allow integrators to assign a user to a primary extension.

05/10/2023

Delete a Location

You can now delete a location.

05/04/2023

Assign Users to a Location

You can now assign a user to a location.

04/26/2023

Update a Location

We have a new API to update a location.

04/25/2023

Create a Location

We have a new API to create a location.

03/29/2023

List Devices Associated to a Location

We have a new API to list devices associated to a location.

03/28/2023

List Users Associated to a Location

We have a new API to list users associated to a location.

03/24/2023

Assign License to Device

You can now assign a license to standalone device.

03/20/2023

Assign User to a Device

You can now assign a user to a device.

02/21/2023

Recording API

The recording API is now available in beta.

02/17/2023

Reboot and Resync a Device

Two new endpoints to reboot and resync devices are now available in the GoToConnect Voice Admin API.

02/13/2023

New Filters on Messaging GET Subscriptions

You can now filter subscriptions by phone numbers or channel IDs in the messaging API.

02/07/2023

Get Device Models

A new endpoint to list the device models in the GoToConnect Voice Admin API.

02/07/2023

Create and Update Device

Two new endpoints to create and update devices are now available in the GoToConnect Voice Admin API.

02/06/2023

Get Billing Groups

A new endpoint to list the billing groups of an account is available in the GoToConnect Voice Admin API.

01/30/2023

Get Locations

A new endpoint to list the locations of an account is available in the GoToConnect Voice Admin API.

01/26/2023

Billing group ID added to GET phone numbers API

Now the billing group ID is present in the GET phone numbers API GoToConnect Voice Admin API.

01/11/2023

Get Devices

A new endpoint to list the devices of an account is available in the GoToConnect Voice Admin API.

01/05/2023

Primary Extension

You can now know if an extension is the primary one for a user via the users api.

12/26/2022

Delete Extension

We now offer an API to delete an extension.

12/20/2022

Auto Answer on Click to Call API

You can now enable auto answers when initiating a call.

12/13/2022

GoTo Resolve Reporting API

Adding a new GoTo Resolve Reporting GraphQL API, which allows users to query sessions and delete recordings.

12/10/2022

Update Extension

You can now update your direct extension.

12/08/2022

Order Phone Number

We now offer an API to order a phone number.

12/07/2022

Update Phone Number Name

The phone number name can be updated.

12/06/2022

WebSockets in Notification Channel API

You can now create a websocket notification channel.

11/30/2022

Get Extensions

A new endpoint to list the extensions of an account is available.

11/22/2022

Role Sets API

Admin

Adding a new Role Sets API, which allows integrators to manage account roles and set permissions for any given role.

11/11/2022

Send Fax

You can now send a fax via an API.

11/08/2022

Get Extension

You can now get an extension number.

11/08/2022

Create Extension

You can now create a new extension number.

11/01/2022

PATCH on Messaging Subscriptions

You can now update the eventTypes on the messaging subscriptions.

11/01/2022

Leg IDs on Voicemail Events

Leg IDs are now available on voicemail events.

10/25/2022

Add Phone Numbers Permissions

You can now add permissions for a user in a phone number, like enable SMS.

10/25/2022

Update callerIdName Information on Phone Numbers

You can now update callerIdName information on a phone number.

10/20/2022

Update routeTo Information on Phone Numbers

You can now update routeTo information on a phone number.

10/17/2022

joinURL on Get Meeting Requests

The GoToMeeting requests Get meeting, Get upcoming meetings, Get upcoming meetings by organizer and Get upcoming meetings by group do now include the joinURL in the meeting object response. This URL can be used by participants to join the meeting.

10/12/2022

Presence API

Adding a new Presence API. This API allows applications to get/set user presence, do not disturb state and receive notifications about it.

09/23/2022

Call History API

Adding a new Call History API, which allows applications to get the user call history.

09/06/2022

Voice Admin API

Adding a new Voice Admin API, which allows applications to access phone numbers within an account (Organization).

08/22/2022

Voicemail API

Adding a new Voicemail API, which enables management and retrieval of voicemails, voicemail boxes, transcripts, and voicemail notifications.

08/17/2022

Blind-Transfers for Call Control API

Added blind-transfer endpoint to call-control/v1 API to allow an account admin to perform an unattended transfer on a call-leg. Transfers a call leg to a new destination.

07/04/2022

Meeting Rooms API

GoToMeeting API now supports getting the profile meeting (aka Personal Meeting Room) for a given user .

06/15/2022

Group texting in Messaging API

GoToConnect Messaging API now supports sending text messages to up to 10 recipients.

06/01/2022

New GoToWebinar SDK version 2.9.0

The GoToWebinar SDK 2.9.0 version is available. You can find the new version in the Java and .NET SDK guides.

05/18/2022

GoToConnect Fax API

You can now get your faxes with the new Fax API. You can also get notified when a new fax is received.

04/05/2022

GoToWebinar: Admin Can Search Across Completed Recording Assets

Admin can now search across completed recording asserts of users they manage.

04/05/2022

GoToWebinar: Get Recording Assets by Webinar

You can now get all the recording assets associated with online recordings of a webinar.

03/09/2022

GoToConnect Web Calls API: Refresh Endpoint Deprecated

The Refresh an existing session endpoint is now deprecated.

02/07/2022

Signature on Webhooks

Clients can secure their webhook endpoints by validating the authenticity of requests received via the newly supported notification signature protocol.

02/07/2022

Call Control API

You can now pause/unpause recordings with the new call control API.

10/08/2021

Super Admin on the Messaging API

Super admin are no longer required to be associated to all phone numbers (DID) of an organization (pbx) to send/receive messages from the messaging API. They can act on the behalf of another user that has the permission to do such actions.

09/24/2021

Webhook Notification Channel in the Realtime API

Webhook notification channel can now be used to receive events from the GoToConnect realtime API.

09/10/2021

New Notifications on Ringing

New notifications are available on the ringing action in the Web Calls API.

09/01/2021

New GoToCore Java SDK version 2.1.2

Version 2.1.2 adds a redirect URI parameter to the OAuth2Api.getAccessTokenResponse method. This parameter is required for clients with more than one redirect URI.

08/11/2021

Users with the Configure PBX Permission Can List Users/Lines

Users with the Configure PBX Permission can list users/lines via the Users v1 API.

07/12/2021

Recording URLs in GoToWebinar APIs

Recording URLs can now be returned in the recording search assets responses.

07/09/2021

Super Admin Allowed on GoToConnect Calls v2 API

Super admin can initiate calls on the behalf of another user via the calls v2 API.

06/23/2021

GoToConnect Web Calls API

The new GoToConnect web calls API is available!

06/17/2021

Improved Admin Documentation

Admin

The Admin API documentation is now representing the whole set of path that are available for developers.

06/14/2021

Improved Postman Collections

The developer portal now offers Postman collections for download directly from each API. Each API has its Postman collection available for download in the top right of its respective API page. For more information about using Postman, consult the How to use Postman API collections guide.

05/27/2021

Delivery Status for GoToConnect Messaging

GoToConnect Messaging API now offers delivery status notifications in case of errors.

04/22/2021

Get Start Webinar Url

A new endpoint to get the start URL of a webinar is available in the GoToWebinar APIs.

04/05/2021

New GoToWebinar SDK version 2.5.0

The GoToWebinar SDK 2.5.0 version is available. You can find the new version in the Java and .NET SDK guides.

03/26/2021

Copy Webinar

A new endpoint to copy a webinar is available in the GoToWebinar APIs.

03/22/2021

List Users and Lines of an Account

A new endpoint to list the users of an account is available in the GoToConnect Users API.

03/17/2021

Realtime Line v1 Events No Longer Supported

The line Realtime events are no longer supported. Please use the line.v2 events instead.

02/24/2021

New GoToMeeting SDK version 1.2

The GoToMeeting SDK does now support .Net Standard 2.0. You can find the new version in the SDK guide.

02/10/2021

End of Support for GoToConnect Authentication API

The GoToConnect Authentication API is no longer supported. Please use the LogMeIn Authentication API instead.

01/22/2021

Use userKey Instead of Email in GoToConnect Users API

In the Users API, userKey should be used instead of the user email. The userKey matches the one from the Admin API. The email is deprecated.

01/22/2021

Organization Super Admin Can Now List Lines of Another User in GoToConnect Users API

In the Users API, an organization super admin can now list lines of another user.

01/13/2021

Error Handling Improvements for GoToMeeting APIs

For API requests with required date/time values as parameters, we do now always return an error 400 if the supplied values are invalid (was 400, 404, or 500 before).

If the email for the API request Get organizer by email is invalid we do now return an error 400 (was 500 before).

12/22/2020

Limit Active Sessions Realtime API

In the realtime API, there is now a limit on how many active sessions can be alive per user (active session here means an open session with an active websocket connection). This limit for a single user is 30, after which we respond with 400 Bad Request.

12/02/2020

Retry-After Header in Messaging API

When a limit is reached on the GoToConnect Messaging API, a Retry-After header is returned with the value to wait in seconds before retrying.

11/16/2020

Media in GoToConnect Messaging API

We can now send media from the GoToConnect Messaging API. The media that are sent or received are also available on the webhook notifications.

10/30/2020

Rate Limiting on GoToConnect Call Reports API