Both the summary and detailed report APIs now display participants with "Unknown phone number," which occurs on outbound PSTN calls without a configured DID.

Specified fair use rate limit for fax sending.

Added the userDoNotDisturbExpiration field in user presence notification.

Added a new API to retrieve contact center historical data.

EXCEED_MAX_DIDS_LIMIT may be returned when the organization has reached its limit of phone numbers.

The participant now contains, when available, a contacts object containing the contact id of the participant.

Added the following fields to VIRTUAL_PARTICIPANT participant summary for the get specific report endpoint: outcome and callReason.

The device of a participant now contains, when available, a user object containing the user id that is assigned on the device.

Added information about AI agents in Call Event Reports.

REPORT_SUMMARY_REVISION events contain a payload similar to REPORT_SUMMARY events, but differ in that they are sent once the call ends and additionally each time an auxiliary source of report information generates a new revision of the same report summary. These events follow a publish-update approach, providing updates with each new revision. You can subscribe to REPORT_SUMMARY_REVISION events in the same way as with previously supported event types (see the Call Events Report Subscriptions reference).

Added the alert list API.

Detailed call reports now include the actions taken by virtual participants during a call.

The Call Events Report API may now return an UNAVAILABLE sentiment value, as well as empty topics and/or summary fields, when the system is unable to provide complete data.

The Call Events Report API now includes the call disposition provided by an agent during the call or at wrap-up time.

The field metadata.truncated will now be present on the ENDING event when events were truncated.

Updated the API description to handle 409 Conflict error.

Use this API to have an overview of the settings associated to the current user.

More error codes were added to the Fax API.

Added status, senderPhoneNumber, phoneNumberId and read parameters to filter faxes.

Introducing the Voice Admin Accounts API.
The GET account returns phone-system configuration for a specific account.

Updating response as past webinar deletion is supported by the API

Refactoring the Cancel Webinar API to include a deleteAll flag, allowing control over the deletion of either the entire webinar series or a specific webinar within the series.

The field metadata.associatedConversations now includes conversations generated by click-to-call, campaign and call-queue.

Better error handling on updating outgoing faxes.

Updates documentation of Delivery Status error code to match actual API behaviour and clarifies 403 responses for the SendMessage endpoint.

Introduced the ability to subscribe to fax events using the virtualFaxMachineId and clarified the Fax API.

The GET phone numbers API now includes the phone number status as a field.

Introduced a new endpoint to the Call Control API allowing authorized users to initiate call recordings for a specific call leg within an organization.

Clarified the encoding of the voicemail media content response and the Accept header usage.

The participant object now includes a new field for recordings.

Added API to get detailed information of specific Ticketing services.

Added Ticketing APIs to retrieve services, users, and incidents, as well as to create, update, or delete incidents and comments.

Refactoring the create webinar api to include breakout support feature.

A new API to log a user out of a call queue has been added.

A new API to remove all phone number permissions from a user has been added.

The API to add phone number permissions to a user now supports the INSTANT_RESPONSE and OUTBOUND_CALLER_ID permissions.

The API provides list of polls that are attached to a training.

The API provides list of polls submissions that are be submitted in a training.

The API provides list of surveys that are attached to a training.

The API provides list of surveys submissions that are be submitted in a training.

The new API request allows to get historical meetings by meeting id.
Two new fields were added to the recording response: transcriptUrl and aiSummaryUrl. These fields are now also available in the 'Get historical meetings' and 'Get historical meetings by organizer' requests.

You can now get the transcriptions of voicemails that have been archived within 36 hours.

The API provides list of TESTS that are attached to a training.

The API provides list of TESTs submissions that are be submitted in a training.

The accountKey field has been added to the Users API to allow users to retrieve it when getting their line information.

userKey and userId will no longer be set in the Call Events Report for standalone devices.

Refactoring and extending the Live Lens API description with the details of the IdSrv2 integration.

This URL allows users to start a remote session directly from their browser.

This API allows developers to list existing devices.

Adding a new GoTo Resolve Alerts API, which allows users to set up notification subscriptions for Resolve Alerts.

Defines the maximum resolution offered in the fax negotiation (defaults to SUPERFINE). This option lets you adjust the maximum quality of the fax output. The actual resolution of the sent fax will also depend on the recipient’s maximum resolution capabilities. Increasing the image resolution increases the file size and the processing time. Decreasing the image resolution reduces the file size.
Available options are:

• STANDARD (204×98 dpi)—Use this when faxing most documents.
• FINE (204×196 dpi)—Use this when faxing documents with small prints.
• SUPERFINE (204×391 dpi)—Use this when faxing documents with fine details.

This API allows developers to add a new tenant for given company or list existing tenants.

The API provides status checks for brand and campaign during the 10DLC registration process provided by the Campaign Registry. It allows developers to monitor and retrieve the compliance status for their campaigns.

Added two new invitation endpoints for GoTo Resolve:

• /invite/email for email based invitations
• /invite/sms for SMS based invitations.