GoTo Developer Center Changelog
Subscribe05/02/2025
AI Actions in Call Events Report API
Detailed call reports now include the actions taken by virtual participants during a call.
04/29/2025
AI Analysis Update on the Call Events Report API
The Call Events Report API may now return an UNAVAILABLE sentiment value, as well as empty topics and/or summary fields, when the system is unable to provide complete data.
04/22/2025
Call Disposition in Call Events Report
The Call Events Report API now includes the call disposition provided by an agent during the call or at wrap-up time.
04/15/2025
Truncated Field in Call Events API
The field metadata.truncated will now be present on the ENDING event when events were truncated.
04/15/2025
Tenant API Error Code Update
Updated the API description to handle 409 Conflict error.
04/14/2025
Added User Settings endpoint for Users API
Use this API to have an overview of the settings associated to the current user.
04/04/2025
Fax API Improvements
Added status, senderPhoneNumber, phoneNumberId and read parameters to filter faxes.
03/26/2025
Voice Admin Accounts API
Introducing the Voice Admin Accounts API.
The GET account returns phone-system configuration for a specific account.
The GET account returns phone-system configuration for a specific account.
03/25/2025
Supports Past Webinars Deletion
Updating response as past webinar deletion is supported by the API
03/25/2025
Added deleteAll Flag to Cancel Webinar API for Series Deletion Control
Refactoring the Cancel Webinar API to include a deleteAll flag, allowing control over the deletion of either the entire webinar series or a specific webinar within the series.
03/19/2025
Update Call Events Associated Conversations
The field metadata.associatedConversations now includes conversations generated by click-to-call, campaign and call-queue.
03/18/2025
Fax API Error Handling
Better error handling on updating outgoing faxes.
03/14/2025
Clarify Messaging API errors
Updates documentation of Delivery Status error code to match actual API behaviour and clarifies 403 responses for the SendMessage endpoint.
03/13/2025
Allow Subscription on Virtual Fax Machine
Introduced the ability to subscribe to fax events using the virtualFaxMachineId and clarified the Fax API.
03/13/2025
Status for Phone Number
The GET phone numbers API now includes the phone number status as a field.
02/27/2025
Added Start Recording Endpoint to Call Control API
Introduced a new endpoint to the Call Control API allowing authorized users to initiate call recordings for a specific call leg within an organization.
02/25/2025
Clarify voicemail media response encoding and Accept header
Clarified the encoding of the voicemail media content response and the Accept header usage.
02/25/2025
Update the Call Events payload participant object with recordings field
The participant object now includes a new field for recordings.
02/25/2025
New service details Ticketing API
Added API to get detailed information of specific Ticketing services.
01/27/2025
Add Ticketing APIs
Added Ticketing APIs to retrieve services, users, and incidents, as well as to create, update, or delete incidents and comments.
01/21/2025
Adding breakout support for webinar creation
Refactoring the create webinar api to include breakout support feature.
01/06/2025
New API to Log a User Out of a Call Queue
A new API to log a user out of a call queue has been added.
01/06/2025
New API to Remove All Phone Number Permissions From a User
A new API to remove all phone number permissions from a user has been added.
01/06/2025
Added INSTANT_RESPONSE & OUTBOUND_CALLER_ID to Add Phone Number Permissions to User API
The API to add phone number permissions to a user now supports the INSTANT_RESPONSE and OUTBOUND_CALLER_ID permissions.
12/17/2024
Get G2T Training Polls List API
The API provides list of polls that are attached to a training.
12/17/2024
Get G2T Training Polls Submissions API
The API provides list of polls submissions that are be submitted in a training.
12/17/2024
Get G2T Training Surveys List API
The API provides list of surveys that are attached to a training.
12/17/2024
Get G2T Training Surveys Submissions API
The API provides list of surveys submissions that are be submitted in a training.
12/10/2024
Get Historical Meetings by Meeting ID
The new API request allows to get historical meetings by meeting id.
Two new fields were added to the recording response: transcriptUrl and aiSummaryUrl. These fields are now also available in the 'Get historical meetings' and 'Get historical meetings by organizer' requests.
Two new fields were added to the recording response: transcriptUrl and aiSummaryUrl. These fields are now also available in the 'Get historical meetings' and 'Get historical meetings by organizer' requests.
12/10/2024
Get Archived Voicemail Transcriptions
You can now get the transcriptions of voicemails that have been archived within 36 hours.
11/28/2024
Get G2T Training Tests List API
The API provides list of TESTS that are attached to a training.
11/28/2024
Get G2T Training Tests Submissions API
The API provides list of TESTs submissions that are be submitted in a training.
11/27/2024
Add accountKey to the Users API
The accountKey field has been added to the Users API to allow users to retrieve it when getting their line information.
11/26/2024
Standalone Devices in Call Events Report
userKey and userId will no longer be set in the Call Events Report for standalone devices.
11/21/2024
Live Lens Reporting API update
Refactoring and extending the Live Lens API description with the details of the IdSrv2 integration.
11/04/2024
Add remote session URL GoTo Resolve API
This URL allows users to start a remote session directly from their browser.
10/30/2024
List existing Devices GoTo Resolve API
This API allows developers to list existing devices.
10/29/2024
GoTo Resolve Alerts API
Adding a new GoTo Resolve Alerts API, which allows users to set up notification subscriptions for Resolve Alerts.
10/16/2024
Fax API now has the optional preferredResolution parameter for sending out a fax
Defines the maximum resolution offered in the fax negotiation (defaults to SUPERFINE). This option lets you adjust the maximum quality of the fax output. The actual resolution of the sent fax will also depend on the recipient’s maximum resolution capabilities. Increasing the image resolution increases the file size and the processing time. Decreasing the image resolution reduces the file size.
Available options are:
Available options are:
- STANDARD (204×98 dpi)—Use this when faxing most documents.
- FINE (204×196 dpi)—Use this when faxing documents with small prints.
- SUPERFINE (204×391 dpi)—Use this when faxing documents with fine details.
10/01/2024
Add new Tenants GoTo Resolve API
This API allows developers to add a new tenant for given company or list existing tenants.
08/15/2024
Get SMS registrations API
The API provides status checks for brand and campaign during the 10DLC registration process provided by the Campaign Registry. It allows developers to monitor and retrieve the compliance status for their campaigns.
08/01/2024
Session API Invitation Endpoints
Added two new invitation endpoints for GoTo Resolve:
- /invite/email for email based invitations
- /invite/sms for SMS based invitations.
08/01/2024
Updating Custom fields for GetRegistrant and GetRegistrants APIs
We have updated the custom fields as part of GetRegistrant and GetRegistrants APIs for GoTo Training.
07/30/2024
Custom fields for GetRegistrant API
We have added support for custom fields as part of GetRegistrant and GetRegistrants APIs for GoTo Training.
07/22/2024
Flags on Call Events Report
The Call Events Report API now includes additional AI analysis data for calls (if the AI Optimization add-on is enabled), it includes topic flag keywords and phrases detected during a call.
07/08/2024
Call Events Report
The /subcriptions endpoints now expose a new subscription callback type called REPORT_SUMMARY that offers the following improvements over the previous LEGACY callback:
- Identical payload schema to the /report-summaries item schema for API data consistency.
- Synchronization with AI analysis data (if the AI Optimization add-on is enabled) to ensure subscription callbacks include post-call AI analysis.
07/03/2024
Call Events Report
In scenarios where the call is transferred to a ring group, the destination object will also contain information about the ring group.
06/07/2024
Get Device
The GET Device endpoint has been updated to return the device operational status.
06/05/2024
Call Events - Subscriptions on Lines
In the latest update, we have introduced a feature that allows you to subscribe to all call-events associated with a specific line. To use this feature, include the lineId in your request as documented. This will allow you to receive updates for all call-events related to the specified line.
04/30/2024
Call Events Report Beta
As the Call Events Report Beta phase concludes, access to detailed reports now requires one of the following active licenses: Any Contact Center license, GoTo Admin Advanced Reporting Add-on, or GoTo Connect Attendant Console Add-on (limited to querying conversation details over the past 24 hours).
04/25/2024
Live Lens Reporting API
Adding a new Live Lens Reporting GraphQL API, which allows users to query sessions.
04/16/2024
Filter Phone Numbers by Extension
The phone number API has been improved to allow filtering for phone numbers by extension via the targetExtensionId parameter.
04/16/2024
Create Virtual Fax API
You can now create a virtual fax machine. Virtual fax machines are used to send and receive faxes via the Fax API.
04/12/2024
Get Extensions
The API has been improved to allow listing the extensions of an account filtered by extension type.
04/08/2024
AI Analysis of calls on the Call Events Report API
The Call Events Report API now provides an AI analysis of calls that holds insightful information such as: a call summary, list of topics discussed on the call, and overall sentiment. This is only available for customers with Contact Center license and AI Optimization add-on enabled.
04/04/2024
Create an Account Subscription via the Voicemail API
You can now create an account subscription for the user. This API allows a super admin to receive notifications for all voicemailboxes of the account after subscribing.
03/28/2024
Add Caller Outcome to the Call Events Report API
You can now get the outcome of a call from the caller perspective in the call events report API.
03/11/2024
Add initiator ID to the Call Events API
We added the initiator ID to the call events payload. This is the identifier of the initiator that triggered the creation of the conversation space.
02/14/2024
New endpoint in the Fax API
A new endpoint has been added to update all faxes in virtual fax machines the user has access to.
02/13/2024
Update Properties of Multiple Voicemails
We added a new endpoint to update voicemail properties in batches.
02/13/2024
Delete Multiple Voicemails.
We added a new endpoint to delete multiple voicemails.
02/13/2024
Request Voicemails Transcription
We added a new endpoint to get the transcription for all provided voicemail IDs.
02/07/2024
Get All Phone Number Orders
We added a new endpoint to obtain the complete history of the phone number orders.
02/05/2024
Removal of /reports endpoint in GoToConnect API Call Events Report
We have removed the deprecated /reports endpoint. Please use the /report-summaries endpoint instead.
01/23/2024
Phone Number Porting Status
We added a new field in the phone number API to define if the phone number is currently being ported or not.
12/19/2023
New endpoints in the Messaging API
New endpoints have been added to support the management of organization-wide subscription channels.
12/14/2023
New Voicemail Notification Type
A new voicemail notification event type is now supported. API clients can receive a TRANSCRIPTION_COMPLETED event when the transcription is completed successfully or in error.
12/06/2023
Call Events Report Summaries API
Use this new API to list the report summaries of your calls. This API replaces the previous list reports API.
12/05/2023
Cancel Fax API
You can use this API to cancel faxes that were previously sent.
11/28/2023
Set Caller ID for Outbound Calls via Click-to-Call API
You can now set a caller ID for outbound calls via the click-to-call API with the new phoneNumberId parameter.
11/21/2023
Update in Web Calls API
Couple of new APIs were added in the Web Calls API to replace the deprecated ones.
11/13/2023
New voicemail interaction event in Call Events
A new voicemail interaction event is published from call events.
11/06/2023
Log a User into a Specific Call Queue
We added a new API to log in a user to a call queue.
10/30/2023
Get Users Logged into a Call Queue
We added a new API to get users logged in for a call queue.
10/24/2023
New Parameters in the Fax API
The API has been improved to allow set a contentDisposition or a filename on a GET fax request.
10/17/2023
Get Call Queues
A new endpoint has been added to list the call queues for an account.
10/10/2023
Pagination Support for Get Registrants API
We have added pagination support for G2W V2 GET Registrants API.
10/10/2023
Improvement to Update a Specific Extension API
The API has been improved to allow updating the “extensionRegion” and “language“.
09/27/2023
Deprecation in Web Calls API
Session operations are now deprecated. Have a look at the calls operations instead.
08/30/2023
Get Phone Numbers Permissions
You can now get a list of users assigned to a given phone number and their texting permissions, like enable SMS.
08/28/2023
Get Shared Voicemail
You can now get the details about a specific shared voicemail.
08/10/2023
List My Lines/List the Lines of a Specific User
The following APIs have been improved to return the assigned “region” on the line set as primary to a user.
07/31/2023
Update Device Buttons Configuration for a Specific Device
You can now update the buttons configuration for a specific device.
07/27/2023
Call Events Report API
We have added call recording pauses to the Call Events Report payload.
07/21/2023
New endpoint in the Call Control API
You can now end an ongoing call leg.
07/20/2023
Update Voicemail Settings for a Specific Extension
You can now update the voicemail configuration settings for a specific extension.
07/17/2023
Get device buttons configuration for a specific device
You can now get the buttons configuration for a specific device.
06/30/2023
Update find-me/follow-me ring steps for a specific extension
You can now update the find me/follow me ring steps for a specific extension.
06/29/2023
Improvement to Create an Extension
The API has been improved to allow passing the `omitFromAutoAttendants` and `sharedAppearance` fields on the extension creation.
06/22/2023
Improvement to Update a Specific Phone Number API
The API has been improved to allow updating the “billingGroupId”.
06/21/2023
Update find-me/follow-me for a specific extension
You can now update the find me/follow me for a specific extension.
06/19/2023
Get find-me/follow-me for a specific extension
You can now get the find me/follow me for a specific extension.
06/15/2023
Added PDF guides for GoToMyPC, Rescue, and Central.
06/12/2023
Improvement to Update a Specific Extension API
The API has been improved to allow updating the “sharedAppearance” and “omitFromAutoAttendants” feature flags.
06/05/2023
Improvement to Get a Specific Phone Number API
The API has been improved to return the “sms enabled” feature flag.
05/30/2023
Remove Device Assignment from a Location
You can now remove an assigned device from a specific location.
05/30/2023
Remove User Assignment from a Location
You can now remove an assigned user from a specific location.
05/19/2023
Assign Users to a Secondary Extension
Update Extension API has been improved to allow integrators to assign users to a secondary extension.
05/10/2023
Assign User to a Primary Extension
Update Extension API has been improved to allow integrators to assign a user to a primary extension.
03/29/2023
List Devices Associated to a Location
We have a new API to list devices associated to a location.
03/28/2023
List Users Associated to a Location
We have a new API to list users associated to a location.
03/24/2023
Assign License to Device
You can now assign a license to standalone device.
02/17/2023
Reboot and Resync a Device
02/13/2023
New Filters on Messaging GET Subscriptions
You can now filter subscriptions by phone numbers or channel IDs in the messaging API.
02/07/2023
Get Device Models
A new endpoint to list the device models in the GoToConnect Voice Admin API.
02/07/2023
Create and Update Device
02/06/2023
Get Billing Groups
A new endpoint to list the billing groups of an account is available in the GoToConnect Voice Admin API.
01/30/2023
Get Locations
A new endpoint to list the locations of an account is available in the GoToConnect Voice Admin API.
01/26/2023
Billing group ID added to GET phone numbers API
Now the billing group ID is present in the GET phone numbers API GoToConnect Voice Admin API.
01/11/2023
Get Devices
A new endpoint to list the devices of an account is available in the GoToConnect Voice Admin API.
01/05/2023
Primary Extension
You can now know if an extension is the primary one for a user via the users api.
12/20/2022
Auto Answer on Click to Call API
You can now enable auto answers when initiating a call.
12/13/2022
GoTo Resolve Reporting API
Adding a new GoTo Resolve Reporting GraphQL API, which allows users to query sessions and delete recordings.
12/06/2022
WebSockets in Notification Channel API
You can now create a websocket notification channel.
11/30/2022
Get Extensions
A new endpoint to list the extensions of an account is available.
11/22/2022
Role Sets API
Adding a new Role Sets API, which allows integrators to manage account roles and set permissions for any given role.
11/01/2022
PATCH on Messaging Subscriptions
You can now update the eventTypes on the messaging subscriptions.
11/01/2022
Leg IDs on Voicemail Events
Leg IDs are now available on voicemail events.
10/25/2022
Add Phone Numbers Permissions
You can now add permissions for a user in a phone number, like enable SMS.
10/25/2022
Update callerIdName Information on Phone Numbers
You can now update callerIdName information on a phone number.
10/20/2022
Update routeTo Information on Phone Numbers
You can now update routeTo information on a phone number.
10/17/2022
joinURL on Get Meeting Requests
The GoToMeeting requests Get meeting, Get upcoming meetings, Get upcoming meetings by organizer and Get upcoming meetings by group do now include the joinURL in the meeting object response. This URL can be used by participants to join the meeting.
10/12/2022
Presence API
Adding a new Presence API. This API allows applications to get/set user presence, do not disturb state and receive notifications about it.
09/23/2022
Call History API
Adding a new Call History API, which allows applications to get the user call history.
09/06/2022
Voice Admin API
Adding a new Voice Admin API, which allows applications to access phone numbers within an account (Organization).
08/22/2022
Voicemail API
Adding a new Voicemail API, which enables management and retrieval of voicemails, voicemail boxes, transcripts, and voicemail notifications.
08/17/2022
Blind-Transfers for Call Control API
Added blind-transfer endpoint to call-control/v1 API to allow an account admin to perform an unattended transfer on a call-leg. Transfers a call leg to a new destination.
07/04/2022
Meeting Rooms API
GoToMeeting API now supports getting the profile meeting (aka Personal Meeting Room) for a given user .
06/15/2022
Group texting in Messaging API
GoToConnect Messaging API now supports sending text messages to up to 10 recipients.
06/01/2022
New GoToWebinar SDK version 2.9.0
05/18/2022
GoToConnect Fax API
You can now get your faxes with the new Fax API. You can also get notified when a new fax is received.
04/05/2022
GoToWebinar: Admin Can Search Across Completed Recording Assets
Admin can now search across completed recording asserts of users they manage.
04/05/2022
GoToWebinar: Get Recording Assets by Webinar
You can now get all the recording assets associated with online recordings of a webinar.
03/09/2022
GoToConnect Web Calls API: Refresh Endpoint Deprecated
The Refresh an existing session endpoint is now deprecated.
02/07/2022
Signature on Webhooks
Clients can secure their webhook endpoints by validating the authenticity of requests received via the newly supported notification signature protocol.
02/07/2022
Call Control API
You can now pause/unpause recordings with the new call control API.
10/08/2021
Super Admin on the Messaging API
Super admin are no longer required to be associated to all phone numbers (DID) of an organization (pbx) to send/receive messages from the messaging API. They can act on the behalf of another user that has the permission to do such actions.
09/24/2021
Webhook Notification Channel in the Realtime API
Webhook notification channel can now be used to receive events from the GoToConnect realtime API.
09/10/2021
New Notifications on Ringing
New notifications are available on the ringing action in the Web Calls API.
09/01/2021
New GoToCore Java SDK version 2.1.2
Version 2.1.2 adds a redirect URI parameter to the OAuth2Api.getAccessTokenResponse method. This parameter is required for clients with more than one redirect URI.
08/11/2021
Users with the Configure PBX Permission Can List Users/Lines
Users with the Configure PBX Permission can list users/lines via the Users v1 API.
07/12/2021
Recording URLs in GoToWebinar APIs
Recording URLs can now be returned in the recording search assets responses.
07/09/2021
Super Admin Allowed on GoToConnect Calls v2 API
Super admin can initiate calls on the behalf of another user via the calls v2 API.
06/23/2021
GoToConnect Web Calls API
The new GoToConnect web calls API is available!
06/17/2021
Improved Admin Documentation
The Admin API documentation is now representing the whole set of path that are available for developers.
06/14/2021
Improved Postman Collections
The developer portal now offers Postman collections for download directly from each API. Each API has its Postman collection available for download in the top right of its respective API page. For more information about using Postman, consult the How to use Postman API collections guide.
05/27/2021
Delivery Status for GoToConnect Messaging
GoToConnect Messaging API now offers delivery status notifications in case of errors.
04/22/2021
Get Start Webinar Url
A new endpoint to get the start URL of a webinar is available in the GoToWebinar APIs.
04/05/2021
New GoToWebinar SDK version 2.5.0
03/26/2021
Copy Webinar
A new endpoint to copy a webinar is available in the GoToWebinar APIs.
03/22/2021
List Users and Lines of an Account
A new endpoint to list the users of an account is available in the GoToConnect Users API.
03/17/2021
Realtime Line v1 Events No Longer Supported
The line Realtime events are no longer supported. Please use the line.v2 events instead.
02/24/2021
New GoToMeeting SDK version 1.2
The GoToMeeting SDK does now support .Net Standard 2.0. You can find the new version in the SDK guide.
02/10/2021
End of Support for GoToConnect Authentication API
The GoToConnect Authentication API is no longer supported. Please use the LogMeIn Authentication API instead.
01/22/2021
Use userKey Instead of Email in GoToConnect Users API
In the Users API, userKey should be used instead of the user email. The userKey matches the one from the Admin API. The email is deprecated.
01/22/2021
Organization Super Admin Can Now List Lines of Another User in GoToConnect Users API
In the Users API, an organization super admin can now list lines of another user.
01/13/2021
Error Handling Improvements for GoToMeeting APIs
For API requests with required date/time values as parameters, we do now always return an error 400 if the supplied values are invalid (was 400, 404, or 500 before).
If the email for the API request Get organizer by email is invalid we do now return an error 400 (was 500 before).
12/22/2020
Limit Active Sessions Realtime API
In the realtime API, there is now a limit on how many active sessions can be alive per user (active session here means an open session with an active websocket connection). This limit for a single user is 30, after which we respond with 400 Bad Request.
12/02/2020
Retry-After Header in Messaging API
When a limit is reached on the GoToConnect Messaging API, a Retry-After header is returned with the value to wait in seconds before retrying.
11/16/2020
Media in GoToConnect Messaging API
We can now send media from the GoToConnect Messaging API. The media that are sent or received are also available on the webhook notifications.
10/30/2020
Rate Limiting on GoToConnect Call Reports API
The documentation of the GoToConnect Call Reports API was updated. The API will return a http status of 429 if too much requests are done from a client.