Reaching support

When reporting a problem with any of the GoTo product APIs, we require the following details. The details will help us investigate the problem and determine whether it is a problem with the way the API is being called, or an issue with our APIs.

If you do not have complete content, fill in what you can.

Issues reported using this method will receive an emailed response within 24 hours during the operating hours of 9 AM to 9 PM Central Time, Monday - Friday.

Cut and paste the following template, complete it, and please send it to developer-support@goto.com.

• Product: {Enter your data here}
• Problem Description: {Enter your data here}
• API Method: {Enter your data here}
• Request URL: {Enter your data here}
• Request Headers: {Enter your data here}
• Request POST Data (if applicable): {Enter your data here}
• Response HTTP Code: {Enter your data here}
• Response Body: {Enter your data here}
• Account ID: {Enter your data here}
• Client ID: {Enter your data here}
• Email that was being used to create the access token: {Enter your data here}

Example of Request

• Product: GotoMeeting
• Problem Description: When getting the details for a specific meeting the value for status is missing
• API Method: Get Meeting
• Request URL: https://api.getgo.com/G2M/rest/meetings/123456789
• Request Headers:
  • Content-Type: application/json
  • Accept: application/json
• Response HTTP Code: 200
• Response Body:

  [ {
    "createTime" : "",
    "passwordRequired" : "false",
    "status" : "“,
    "subject" : "Test Meeting",
    "endTime" : "2013-05-11T10:00:00.+0000",
    "conferenceCallInfo" : "AT: +43 (0) 7 2088 2172\nDE: +49 (0) 811 8899 6929\nUS: +1 (626) 521-0016\nGB: +44 (0) 203 657 6779\nDE: 0 800 723 5120\nUS: 1 877 739 5902\nFR:  +33 (0) 170 950 589\nAccess Code: 348-565-853",
    "startTime" : "2013-05-11T09:00:00.+0000",
    "duration" : 60,
    "maxParticipants" : 26,
    "meetingId" : 123456789,
    "meetingKey" : 123456789,
    "meetingType" : "scheduled",
    "uniqueMeetingId" : 123456789
  } ]

• OAuth Client ID : b5aae1045b2665811234567890abcdef
• Email that was being used to create the access token: Joe.Smith@example.com