How do I get support for the APIs?

Support for API-related issues crosses several domains and processes. In general:

• For authentication issues, see issues list below, and if the problem persists, email developer-support@goto.com
• To raise throughput rate limits, see Raising rate Limits
• For product-related issues, contact GoTo product support
• For Single-Sign On (SSO) development and integration issues, submit the Support request template
• For API-specific issues, submit the Support request template

Authentication

Most support issues are related to authentication. We suggest going through the authentication steps at least 3 times if you run into errors. Each time, start with a new OAuth client, and read the documentation. Important issues that often get missed are:

• Maintain a file of all inputs and outputs as you proceed through authentication. This enables you to review your steps later on.
• The access token 'principal' must be the same person that is logged into the application.
• When in doubt, copy and paste the cURL examples provided. Modify these as the basis for your own testing.